Terms and Conditions

§ 1 Scope, provider

(1) These Terms govern all contracts for the purchase of paid digital online courses concluded via butler-school.com between XCLUSIVE BESPOKE MALLORCA SL (Carrer de Sant Miquel 36, 5º, 07002 Palma de Mallorca, Spain; NIF B16563728) (“Provider”) and the customer.

(2) The offer is directed at consumers and businesses. A consumer is any natural person who enters into the contract for purposes predominantly outside their trade, business or profession.

§ 2 Subject matter, type of supply

(1) The subject matter is the provision of digital learning content (video lessons, materials) for streaming access via a user account. No download is owed.

(2) The specific scope (modules, access duration) follows from the course description at the time of order.

(3) The content is supplied as continuous provision over the promised access period, not as a single act of delivery.

§ 3 Conclusion of contract

(1) The presentation of courses is not a binding offer but an invitation to order.

(2) The customer submits an offer by providing the required details, giving the required consents (Terms/withdrawal and the § 356(6) BGB consent) and clicking the button “Order with obligation to pay”.

(3) The contract is concluded upon confirmation by the Provider or upon activation of access. The Provider confirms receipt and content of the order without undue delay on a durable medium.

§ 4 Prices, payment, VAT

(1) The prices stated at the time of order apply. All prices are total prices including statutory VAT.

(2) Payment is processed via the payment service provider Stripe.

§ 5 Provision, technical requirements

(1) Access is activated via the user account after receipt of payment.

(2) Minimum technical requirements: a current web browser and an internet connection.

§ 6 Right of withdrawal

(1) Consumers have a statutory right of withdrawal in accordance with the Withdrawal Policy.

(2) For digital content, the right of withdrawal expires early under the conditions of § 356(6) BGB.

(3) For contracts concluded online, an electronic withdrawal function (“Withdraw from contract”) is additionally available (§ 356a BGB).

§ 7 Rights of use

(1) The customer receives a simple, non-transferable right of personal use. Reproduction, distribution and making available to the public are prohibited.

(2) Access credentials must be kept confidential; sharing account access is not permitted.

§ 8 Conformity and updates (digital products)

(1) The digital products are provided free of defects in accordance with the subjective and objective conformity requirements of §§ 327e, 327g BGB.

(2) During the relevant period (§ 327f BGB) the Provider supplies the updates necessary to maintain conformity (in particular security and functional updates of the learning platform) and informs the customer thereof.

(3) The Provider is not liable for defects resulting solely from the customer’s failure to apply a supplied update within a reasonable time after having been informed.

§ 9 Remedies for defective digital products

If a digital product is defective, the customer may, in accordance with §§ 327i ff. BGB, demand subsequent performance, terminate the contract or reduce the price; any claim for damages or reimbursement of expenses remains unaffected.

§ 10 Liability

(1) The Provider is liable without limitation for intent and gross negligence and for injury to life, body or health.

(2) For simple negligence, the Provider is liable only for breach of a material contractual obligation and limited to the foreseeable damage typical of the contract.

(3) Otherwise liability is excluded. Mandatory statutory liability (including product liability) remains unaffected.

§ 11 Term, termination

The course purchase is a one-off purchase; it does not establish a continuing obligation and no recurring payment arises.

§ 12 Applicable law, consumer protection

(1) Spanish law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that the consumer is not thereby deprived of the protection afforded by the mandatory provisions of the law of their country of habitual residence (Art. 6(2) Rome I). Statutory places of jurisdiction for consumers remain unaffected.

(2) The Provider is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board. The EU Online Dispute Resolution platform was discontinued on 20 July 2025.

§ 13 Final provisions

Should individual provisions be invalid, the remainder of the contract remains valid; statutory provisions replace invalid clauses.